Remote Otter LogoRemoteOtter

Manager of Technical Account Management - Remote

Posted 2 weeks ago

Overview

As a Manager of Technical Account Management, you will be responsible for ensuring the success and satisfaction of Wiz customers in your region. You will oversee a team of highly skilled Technical Account Managers (TAMs) and ensure delivery of exceptional service to customers.

In Short

  • Lead, mentor, and motivate a team of TAMs.
  • Collaborate with Operations, Sales, Renewals, and Marketing teams.
  • Program management account escalations.
  • Maintain up-to-date knowledge of the Wiz platform.
  • Help customers develop Success Plans.
  • Identify and address technical issues.
  • Advocate for customer needs across various departments.

Requirements

  • 7+ years of experience as a TAM or related role.
  • 3+ years of experience managing technical customer-facing teams.
  • Practical understanding of cloud services and security best practices.
  • Familiarity with container technologies (Docker, Kubernetes).
  • Proven track record of mentoring and managing high-performing teams.
  • Excellent communication and interpersonal skills.
  • B.S. in Computer Science, Engineering, or similar field.

Benefits

  • Opportunity to work in a fast-growing startup.
  • Collaborative and innovative work environment.
  • Freedom to think creatively and contribute to growth.

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