Manager of Technical Account Management - Remote

Overview

As a Manager of Technical Account Management, you will be responsible for ensuring the success and satisfaction of Wiz customers in your region. You will oversee a team of highly skilled Technical Account Managers (TAMs) and ensure delivery of exceptional service to customers.

In Short

• Lead, mentor, and motivate a team of TAMs.
• Collaborate with Operations, Sales, Renewals, and Marketing teams.
• Program management account escalations.
• Maintain up-to-date knowledge of the Wiz platform.
• Help customers develop Success Plans.
• Identify and address technical issues.
• Advocate for customer needs across various departments.

Requirements

• 7+ years of experience as a TAM or related role.
• 3+ years of experience managing technical customer-facing teams.
• Practical understanding of cloud services and security best practices.
• Familiarity with container technologies (Docker, Kubernetes).
• Proven track record of mentoring and managing high-performing teams.
• Excellent communication and interpersonal skills.
• B.S. in Computer Science, Engineering, or similar field.

Benefits

• Opportunity to work in a fast-growing startup.
• Collaborative and innovative work environment.
• Freedom to think creatively and contribute to growth.