Technical Account Manager - Remote

Overview

As a Technical Account Manager at Axon, you will be the primary point of contact for key customers, fostering long-term strategic partnerships and providing technical expertise to ensure stakeholders achieve operational goals.

In Short

• Be the primary technical liaison between Axon and customers.
• Provide technical expertise and project management support.
• Collaborate with cross-functional teams to meet customer needs.
• Monitor support tickets and provide technical troubleshooting.
• Ensure Service Level Requirements (SLRs) are met.
• Facilitate training and knowledge transfer for customer integrations.
• Maintain knowledge of customer’s technical landscape.
• Develop and enhance technical documentation.
• Support monthly invoicing and maintain Salesforce records.

Requirements

• Canadian Citizenship required.
• 5+ years of IT experience in a support or deployment role.
• Experience with law enforcement or government entities.
• Strong background in software and network technologies.
• Ability to work autonomously with minimal oversight.
• Exemplary written and verbal communication skills.
• Bilingual proficiency in French and English preferred.

Benefits

• Work in a fast-paced, meaningful environment.
• Opportunity to drive real change and protect life.
• Collaborate with diverse teams and perspectives.
• Continuous growth and learning opportunities.