Technical Account Manager - Remote

Overview

As a Technical Account Manager at Rossum, you will play a crucial role in helping our customers achieve success by leveraging our state-of-the-art AI and intuitive user interface to eliminate unnecessary paperwork and streamline their workflows.

In Short

• Be customers' main technical contact throughout their contract.
• Responsible for project management of complex customer projects.
• Cooperate with Customer Experience and Sales organizations.
• Consult with the Rossum product team for continuous improvement.
• Enjoy working with customers and exceeding their expectations.
• Deliver clear and structured presentations.
• Frame difficult problems for easier analysis.
• Have strong problem-solving skills with a technical background.
• Experience with SaaS products, including API and integration.
• Basic scripting skills in Python are necessary.

Requirements

• Strong customer-facing skills.
• Ability to communicate designs and ideas clearly.
• Project management experience.
• Experience with SaaS products and technical solutioning.
• Hands-on technical background.
• Foster UX sensitivity.
• Honest and data-driven approach.
• Experience with Python, JavaScript, SQL, and API integration.
• Ability to coordinate projects with multiple stakeholders.
• Great communication skills.

Benefits

• Working with self-driven people who love what they do.
• Gaining insight into transformation of back-office processes.
• 80/20 split between base salary and variable compensation.
• Employee Stock Option Plan.
• Diverse team environment (35+ nationalities).
• High-end laptop & other necessary tech.
• Flexibility, extra days off, parental leave, and sick days.