Technical Account Manager - Remote

Overview

The Technical Account Manager will manage key accounts, ensuring customer service and technical support needs are met, while coordinating waste disposal services.

In Short

• Manage key accounts for customer and technical service needs.
• Coordinate waste disposal needs with internal teams.
• Provide technical support for profile creation and management.
• Maintain high levels of customer satisfaction through effective communication.
• Work with sales to increase revenue growth of assigned accounts.
• Manage multiple customer communications and logistical activities.
• Utilize CRM systems and Microsoft Office for daily tasks.
• Conduct research to resolve customer issues proactively.
• Ensure accurate order reviews and invoicing for clients.
• Provide feedback to management for service improvements.

Requirements

• Bachelor’s degree and 5+ years in technical account management or customer service.
• Strong customer service and business acumen.
• Proficiency in Microsoft Office and CRM systems, preferably Salesforce.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and meet deadlines.

Benefits

• Competitive health, dental, and vision insurance plans.
• Paid time off and wellness benefits.
• Employee discount program and tuition assistance.
• 401k with company matching.