Director of National Customer Programs - Remote

Overview

The Director – National Programs is a national strategic leader responsible for driving change, process improvement, and operational efficiency to support rapid market share growth. This role focuses on transforming the company’s market approach through customer-centric strategies while fostering cross-functional collaboration across Commercial, Sales, and Operational teams.

In Short

• Lead national strategic initiatives to enhance customer experience.
• Drive change management for improved operational efficiency.
• Collaborate with cross-functional teams across the organization.
• Oversee customer onboarding processes to optimize satisfaction.
• Manage National Account Program for seamless team collaboration.
• Analyze trends to align functional teams with corporate goals.
• Ensure alignment of national program managers with customer needs.
• Promote a healthy work culture and environment.
• Travel up to 50% for strategic alignment.
• Drive remote teams to enhance customer service delivery.

Requirements

• 10+ years of experience in commercial programs or business operations.
• Bachelor’s degree preferred or equivalent experience.
• Expertise in business transformation and customer success.
• Strong problem-solving skills with a data-driven approach.
• Ability to thrive in a fast-paced, dynamic environment.
• Experience in leading matrixed teams.
• Strong communication and presentation skills.
• Proficiency in Salesforce and MS365.
• Commitment to high performance and best-in-class service.
• Ability to drive change management processes.

Benefits

• Health, dental, vision, life, and disability insurance starting day one.
• Paid time off and wellness benefits.
• Employee discount program and tuition assistance.
• 401k with company matching.
• Positive work culture focused on growth and development.