Senior Director - National Customer Programs - Remote

Overview

The Senior Director – National Customer Programs is a national strategic leader responsible for driving change, process improvement, and operational efficiency to support rapid market share growth.

In Short

• Design and implement customer experience strategies.
• Drive change management initiatives for commercial opportunities.
• Oversee customer onboarding and satisfaction processes.
• Manage national account programs and cross-team collaboration.
• Build and manage a team for national service programs.
• Analyze trends and data for strategic alignment.
• Ensure alignment with customer needs and sales partners.
• Promote a healthy work culture.
• Lead remote teams effectively.
• Commit to high performance and customer service.

Requirements

• 15+ years of strategic leadership experience.
• Bachelor’s degree in environmental industry or related field.
• Master’s degree preferred.
• Strong expertise in market transformation and customer success.
• Exceptional problem-solving skills.
• Ability to travel up to 50-75% as needed.
• Experience with business operating systems like Salesforce.
• Strong change management process understanding.
• Ability to present ideas clearly and diplomatically.
• Passion for driving team performance.

Benefits

• Health, dental, vision, life, and disability insurance.
• Paid time off and wellness benefits.
• Employee discount program.
• Tuition assistance.
• 401k with company matching.