Director of National Customer Programs - Remote

Overview

The Director – National Programs is a national strategic leader responsible for driving change, process improvement, and operational efficiency to support rapid market share growth.

In Short

• Design and implement architecture for roles and processes that enhance customer experience.
• Drive change management initiatives for rapid response to commercial opportunities.
• Identify gaps within the current structure and align expertise with business needs.
• Develop and oversee the LAUNCH customer onboarding process.
• Manage the National Account Program for seamless collaboration.
• Analyze trends and data to align teams with corporate objectives.
• Ensure alignment with customer needs and sales partners.
• Proactively drive technical approval velocity to exceed expectations.
• Promote a healthy culture and work environment.
• Ability to travel up to 50% as needed.

Requirements

• 10+ years of experience in commercial programs or business operations.
• Bachelor’s degree preferred or equivalent experience.
• Strong expertise in business transformation and customer success management.
• Ability to thrive in a cross-functional environment.
• Exceptional problem-solving skills with a data-driven approach.
• Ability to thrive in a fast-paced, dynamic environment.
• Strong change management process understanding.
• Ability to drive remote teams effectively.
• Experience with business operating systems like Salesforce and MS365.
• History of developing new organizational architecture.

Benefits

• Health, dental, vision, life, and disability insurance plans.
• Paid time off and wellness benefits.
• Employee discount program and tuition assistance.
• 401k with company matching.