Director of Voice of Customer Programs - Remote

Overview

The Director of Voice of Customer Programs will lead the development and execution of comprehensive VoC strategies to gather, analyze, and act on customer insights across the organization, ensuring that Restaurant365’s products and services consistently exceed expectations.

In Short

• Lead the development of Voice of Customer strategies.
• Gather and analyze customer insights.
• Partner with cross-functional teams.
• Drive customer-centric decision-making.
• Influence product and service strategies.
• Elevate overall customer experience.
• Focus on customer-centricity.
• Empower team members to produce top-notch results.
• Ensure continuous improvement in services.
• Work in a SaaS environment within the restaurant industry.

Requirements

• Experience in customer experience management.
• Strong leadership skills.
• Ability to analyze data and derive insights.
• Excellent communication skills.
• Experience in SaaS or related fields.
• Understanding of the restaurant industry.
• Proven ability to work collaboratively.
• Strategic thinking and problem-solving skills.
• Ability to influence stakeholders.
• Commitment to customer satisfaction.

Benefits

• Empowering work culture.
• Opportunities for skill elevation.
• Focus on continuous improvement.
• Work with a leading SaaS company.
• Collaborative team environment.
• Opportunity to influence product development.
• Competitive salary and benefits.
• Chance to make a significant impact.
• Supportive leadership.
• Commitment to excellence.