Director of Customer Care - Remote

Overview

FuboTV is seeking an experienced Director of Customer Care to lead the customer support team and enhance customer satisfaction through strategic initiatives and operational improvements.

In Short

• Lead customer support team and drive exceptional customer experience.
• Develop and execute strategies to enhance customer satisfaction.
• Monitor key performance indicators (KPIs) for service operations.
• Manage departmental budgets and ensure cost-effective operations.
• Oversee day-to-day operations and quality assurance.
• Conduct performance reviews for direct reports.
• Collaborate cross-functionally to implement best practices.
• International travel required (~25%).
• Leverage data for process improvement opportunities.
• Strong leadership and team management skills required.

Requirements

• 7+ years of contact center management experience.
• Strong knowledge of contact-center operational procedures.
• Ability to motivate and inspire employees.
• Experience handling critical issues calmly.
• Available to work irregular hours including holidays.
• Bachelor’s Degree from an accredited university.

Benefits

• Opportunity to influence the future of live media.
• Highly competitive compensation based on experience.
• Comprehensive health benefits sponsored up to 100%.
• Free Premium Fubo Account.
• Unlimited PTO and regular company activities.
• Fubo's headquarters are in Midtown Manhattan.