Director of Customer Success - Remote

Overview

The Director of Customer Success is responsible for leading and scaling the customer success function, focusing on driving retention, expansion, and overall customer experience.

In Short

• Develop and implement a scalable customer success strategy to drive retention and expansion.
• Define customer success metrics (such as retention rate, NRR, and CSAT) and track performance through data-driven approaches.
• Build and manage the team of Customer Success Specialists & Managers.
• Create and optimize customer lifecycle playbooks (onboarding, adoption, renewal, and expansion).
• Collaborate with Sales, Marketing, Product, and Engineering teams to improve customer experience and engagement.

Requirements

• Proven experience in customer success or related field.
• Strong leadership and team management skills.
• Ability to develop and implement effective strategies.
• Excellent communication and collaboration skills.
• Data-driven mindset with experience in tracking performance metrics.

Benefits

• Opportunity to lead a high-impact team.
• Work remotely from anywhere in India.
• Professional development and training opportunities.
• Collaborative work environment.
• Competitive salary and benefits package.