Director of Customer Success - Remote

Overview

Join ModMed as a Director of Customer Success to lead and grow the India Customer Success team, focusing on enhancing operations and customer satisfaction in a fast-paced Healthcare IT environment.

In Short

• Manage teams within Support, Customer Success, Professional Services, Client Education, and Operations.
• Oversee performance-based metrics for each team, including CSAT and NPS.
• Proactively hire, mentor, develop, and performance-manage across the department.
• Foster positive relationships with internal and external partners.
• Maintain working knowledge of client industry, product, and market landscape.
• Collaborate with Senior Vice President on organizational goals and strategic plans.
• Oversee financial and operational planning.
• Adapt US processes and SOPs for the India CS Team.

Requirements

• Bachelor's Degree required.
• 5-10 years of experience in a leadership role at an enterprise B2B software company.
• Preferred experience in Healthcare Tech and team building in a high-growth environment.
• Excellent English, communication, and presentation skills.
• Strategic thinker with tactical execution capabilities.
• Proven leadership and relationship management skills.
• Ability to foster a positive team dynamic.
• Ability to accept and give constructive feedback.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) matching contributions.
• Generous Paid Time Off and Paid Parental Leave.
• Company paid Life and Disability benefits.
• Professional development opportunities.
• Global presence and in-person collaboration opportunities.
• Weekly catered meals and wellness rooms.