Director of Customer Success - Remote

Overview

The Director of Customer Success will oversee and drive the success of customer accounts by focusing on retention, expansion, and satisfaction while leading a high-performing team.

In Short

• Manage customer success metrics and dashboards using Salesforce.
• Lead the customer success team with performance reviews and meetings.
• Collaborate with Sales, Product, and other teams for customer objectives.
• Oversee recruitment and talent development for the team.
• Promote personal growth and continuous leadership development.
• Ensure a seamless customer journey through data-driven insights.
• Implement strategic customer success frameworks.
• Drive a culture of high performance within the team.
• Stay ahead of industry trends in customer success.
• Contribute to the growth of a fast-paced, scaling SaaS company.

Requirements

• Strong leadership background.
• Experience in customer success management.
• Proficiency in Salesforce.
• Ability to analyze customer success metrics.
• Excellent communication and collaboration skills.
• Experience in SaaS environments.
• Proven track record of driving customer satisfaction.
• Ability to manage and develop a high-performing team.
• Strategic thinking and problem-solving skills.
• Commitment to continuous improvement and learning.

Benefits

• Opportunity to work remotely.
• Competitive salary and benefits.
• Professional development opportunities.
• Dynamic and fast-paced work environment.
• Collaborative team culture.
• Impact on customer success and company growth.
• Access to industry-leading tools and resources.
• Flexible work hours.
• Supportive leadership team.
• Engagement in innovative projects.