Director of Customer Success - Remote

Overview

Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time giving better care to their patients.

In Short

• Build and maintain relationships with mid-market & enterprise accounts.
• Work closely with clients and stakeholders to drive successful implementation.
• Be the voice of the clients and internal focal point for client needs.
• Own client communications and account operations.
• Track and manage accounts with specific KPIs on Hubspot CRM.
• Participate in product cycles and roadmap planning.

Requirements

• 5+ years of experience managing mid-size & enterprise accounts in Digital health.
• 3+ years in managerial positions.
• Project management experience in customer onboarding.
• Experience managing customer renewal processes with high retention rates.
• Experience deploying population health solutions.
• Ability to work independently and in a team.
• Strong communication and storytelling skills.
• 50% travel required based on business needs.
• Technical background is an advantage.
• Sales experience is an advantage.

Benefits

• Opportunity to work in a fast-growing company.
• Engage with industry-leading organizations.
• Be part of a mission-driven team.
• Work closely with product and R&D teams.
• Contribute to improving healthcare delivery.