Director of Customer Success - Remote

Overview

The Director of Customer Success will be instrumental in shaping how we support and grow our most strategic client relationships at 9amHealth, a company focused on cardiometabolic care.

In Short

• Own and nurture relationships with high-value clients.
• Lead the implementation process for new enterprise clients.
• Develop and execute strategies to increase customer retention.
• Partner cross-functionally with Sales, Product, and Marketing.
• Analyze client performance metrics and deliver insights.
• Design and manage processes to optimize customer success operations.
• Identify opportunities to refine customer success processes.
• Mentor and develop Customer Success Managers.

Requirements

• 5+ years of experience in Customer Success or Account Management.
• Proven ability to manage key enterprise accounts.
• Experience in an early-stage startup or high-growth environment.
• Strong strategic thinking and execution skills.
• Exceptional communication and relationship-building skills.

Benefits

• Competitive benefits including health, vision, and dental plans.
• Generous time-off policy.
• Flexible working model with remote options.
• Collaborative learning environment.
• Opportunity to work with a brand-new product.