CX Program Lead, Voice of Customer - Remote

Overview

As a CX Program Lead, Voice of Customer at Coinbase, you will play a critical role in enhancing the customer experience by bridging the gap between customers and the Product, Engineering, & Design teams.

In Short

• Analyze qualitative and quantitative data for actionable insights.
• Create reports and dashboards to highlight customer trends.
• Leverage AI-driven solutions for customer insights.
• Influence Coinbase’s roadmap based on customer needs.
• Build relationships with Product, Engineering & Design teams.
• Track product improvements and their impact on customer experience.

Requirements

• 6+ years in program/project management or customer support.
• Excellent written and verbal communication skills.
• Ability to build relationships in a cross-functional environment.
• Comfortable with structured and unstructured data.
• Passionate about customer experience and trust.

Benefits

• Competitive salary with target bonus and equity.
• Comprehensive benefits including medical, dental, and vision.
• 401(k) plan.