Head of Customer Success, Programmatic - Remote

Overview

As the first customer success hire at Yobi, you will be responsible for developing and managing our strategic programmatic relationships. This role will ensure proper execution and that service levels are provided with best-in-class collaboration across internal and external teams.

In Short

• Manage and grow a portfolio of key Yobi accounts.
• Fully own the customer lifecycle post-sale.
• Monitor daily campaign performance to ensure 100% delivery.
• Build great relationships with internal teams.
• Coordinate and own the building of customer success functions.
• Key KPIs include Revenue, CSAT, NRR, and Account Growth.
• 3-5 years of programmatic experience required.
• 7+ years of client-facing work in digital advertising.
• Outstanding troubleshooting and analytical abilities.
• Experience with DSPs and programmatic ad platforms.

Requirements

• 3-5 years of programmatic experience (trading, agency buying, account management).
• 7+ years of client-facing work within the digital advertising ecosystem.
• Outstanding troubleshooting, analytical, and problem-solving abilities.
• Proven track record of growing accounts.
• Experience with DSPs and other programmatic ad platforms.

Benefits

• Competitive Base Salary.
• Bonus structure for qualifying employees.
• Meaningful equity & financial upside.
• Health, Dental, Vision benefits.
• Flexible PTO.
• 401k.