Head of Customer Success - Remote

Overview

We are looking for a Head of Customer Success for a company specialized in providing professional services.

In Short

• Lead and supervise the team, ensuring their performance and professional development.
• Train and motivate team members to improve customer satisfaction and retention.
• Align customer success goals with the company's business objectives.
• Participate in business negotiations with key clients, ensuring favorable conditions for the company.
• Utilize metrics and key indicators to measure customer satisfaction and the effectiveness of implemented solutions.
• Manage situations with dissatisfied customers or critical issues requiring urgent attention.

Requirements

• Proven experience in customer success or related fields.
• Strong leadership and team management skills.
• Excellent communication and negotiation abilities.
• Ability to analyze data and derive actionable insights.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Opportunity to lead a dynamic team.
• Professional development and training opportunities.
• Competitive salary and benefits package.
• Flexible working environment.