Head of Customer Success - Remote

Overview

Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and payers use Notable to improve healthcare quality, close gaps in patient care, drive member enrollment, and patient acquisition, retention, and reimbursement, scaling growth without hiring more staff.

In Short

• Lead and develop a high-performing Customer Success team.
• Establish and refine scalable processes, tools, and metrics.
• Act as a key escalation point for high-stakes customer issues.
• Collaborate with cross-functional teams to enhance customer experience.
• Maintain and deepen relationships with key customers.
• Oversee customer accounts and manage customer P&Ls.
• Accountable for customer retention and managing GRR.

Requirements

• 10+ years of experience in customer success or related field.
• 7 years in a managerial or team lead role.
• Success in building and scaling customer success teams in HealthTech.
• Strong executive communication skills.
• Experience with customer success operations, Salesforce preferred.
• Solid financial and commercial acumen.
• Technical proficiency to discuss solutions with stakeholders.

Benefits

• Opportunity to impact healthcare positively.
• Work with a high-performing team.
• Engage in meaningful change on a massive scale.
• Supportive culture focused on personal and professional growth.