Head of Customer Success - Remote

Overview

The Head of Customer Success will be the go-to leader for all customer success-related matters within the organization. This role requires a strategic thinker who is proactive, a team builder, and has a deep understanding of APIs, technical support, and customer onboarding processes. The ideal candidate will have a proven track record in leading and scaling customer success teams, fostering a strong team culture.

In Short

• Lead, mentor, and manage a high-performing Customer Success team.
• Oversee the onboarding process to ensure effective product adoption.
• Serve as a subject matter expert on products and APIs.
• Collaborate with product teams to provide customer-focused feedback.
• Ensure exceptional customer support and act as a customer advocate.

Requirements

• 8–11 years of experience in Customer Success or Technical Support.
• Strong understanding of APIs and technical documentation.
• Proficiency in JavaScript, MySQL, and database technologies.
• Experience in leading and scaling customer success teams.
• Excellent communication and interpersonal skills.

Benefits

• Attractive compensation and benefits structure.
• Opportunity to own a part of the company via ESOPs.
• Work on a growing product in the Indian wealth management industry.
• Flexible work options, including remote/hybrid.
• Opportunity to work with top professionals in fintech.
• Attend meetups and conferences to increase knowledge.
• Grow exponentially in small and transparent teams.
• Culture that promotes transparency and independence.