Head of Customer Success - Remote

Overview

Teamwork.com's mission is to make teams who deliver client work become efficient, organised, profitable and happy! Our platform has revolutionised how companies manage their daily workflows for improved automation, productivity, and profitability. It acts as the ‘one-stop-shop’ practice management solution enabling our customers to track, manage, and invoice their projects. Our relentless customer-focus has been rewarded with thousands of amazing customers all across the globe and millions of users who sign in every day. We pride ourselves on creating market leading software, working with outstanding people, and going above and beyond for our customers. Trusted by more than 20,000 teams across 170 countries, Teamwork is in acceleration mode as we set our sights to become the undisputed Project Management platform for teams who deliver client work.

In Short

• Seeking an experienced Head of Customer Success to lead global customer success organisation.
• Define and execute customer success strategies to enhance satisfaction and drive adoption.
• Build and scale a high-performing customer success team.
• Lead initiatives for successful onboarding and year-one adoption.
• Collaborate cross-functionally with Finance, Product, Sales, and Marketing.
• Establish data-driven operational excellence to measure customer health.
• Foster a customer-centric culture across the company.
• Manage escalations and drive retention initiatives.

Requirements

• 5+ years in Customer Success with leadership experience in SaaS or B2B.
• Proven strategic leader with experience in customer success strategies.
• Strong customer advocate with understanding of customer journey mapping.
• Data-driven and analytical with proficiency in CS tools.
• Exceptional communication and influence skills.
• Collaborative leader with success in cross-functional work.
• Change management expertise in fast-paced environments.
• Customer-centric and results-oriented with a track record of enhancing customer value.

Benefits

• Employee Share Options (ESOP).
• Competitive salary & OTE.
• 30 days vacation from day 1.
• Pension benefit specific to region.
• Health plans and wellbeing programs.
• Give Back program.
• Ministry of Happiness social club.
• Educational resources and generous allowance for development.
• Inclusive policies for maternity, paternity & parent leave.
• Recognition programs.