Customer Success Lead - Remote

Overview

As Yobi’s first Customer Success Lead, you’ll be responsible for ensuring campaign excellence across live programs, from onboarding, performance monitoring, and growth of client campaigns. You’ll be the connective tissue between brands, partners, and internal teams, proactively driving results and providing white-glove support.

In Short

• Ensuring campaigns run smoothly and hit performance goals
• Translate client objectives into clear media plans, creative needs, and setup requirements
• Coordinate campaign launches and work closely with internal teams to keep everything on track
• Monitor pacing and performance, and step in with optimizations or troubleshooting when needed
• Coordinate with platforms like Nexxen, The Trade Desk, or Viant to support execution
• Keep clients informed with regular updates, performance insights, and clear next steps
• Collaborate with Sales, Product, and Engineering to resolve issues and share feedback from the field

Requirements

• 5 to 7 years of experience in programmatic advertising, with a strong track record of campaign delivery
• Hands-on knowledge of major DSPs, especially Nexxen, The Trade Desk, or Viant
• Experience working directly with clients and solving problems across both technical and strategic layers
• A strong understanding of how campaigns are paced, optimized, and measured
• The ability to jump into the platforms and figure things out when something’s not working
• Clear communication skills and a calm, professional approach under pressure
• A bias toward action, with a knack for bringing order to fast-moving environments

Benefits

• Competitive Base Salary
• Bonus structure for qualifying employees
• Meaningful equity & financial upside - a real % of the company
• Health, Dental, Vision
• Flexible PTO
• 401k