Customer Success Lead - Remote

Overview

Crux is a capital markets platform focused on transforming how clean energy and manufacturing projects are financed in the U.S., seeking a Customer Success Lead to enhance customer relationships and drive account success.

In Short

• Own and activate key intermediary accounts as the primary contact.
• Onboard new customers and provide training on products and services.
• Improve account activation metrics and customer satisfaction.
• Guide clients in product integration and usage.
• Collaborate with sales, product, and marketing teams.
• Support development of customer success collateral and systems.
• Drive retention and identify upsell opportunities.
• Enhance Net Promoter Score (NPS) through tailored success plans.

Requirements

• 7+ years in customer success or account management in relevant fields.
• Track record of building strong enterprise client relationships.
• Experience with complex financial transactions.
• Strong problem-solving and communication skills.
• Able to manage multiple priorities in a fast-paced environment.
• Experience working on fully remote teams.

Benefits

• 100% healthcare premium coverage for employees.
• 20 days of paid time off and 10 company holidays.
• 401k support without matching program.
• Competitive salary with bonuses and equity options.
• Regular team gatherings and a collaborative work environment.