Customer Success Lead - Remote

Overview

The Customer Success Lead will drive success for Trust Keith’s customers, ensuring top-tier customer experiences throughout the customer lifecycle while collaborating with various teams to maximize engagement and retention.

In Short

• Drive success for customers by overseeing their lifecycle.
• Maximize engagement and retention through effective customer journey management.
• Own Customer Account Health and conduct regular reviews.
• Manage account renewals and expansion efforts.
• Ensure smooth onboarding of new customers.
• Provide insights on customer success reporting and KPIs.
• Collect customer feedback for continuous improvement.
• Scale the Customer Success function by refining processes.
• Collaborate closely with the Product Team for product improvements.
• Work with Data Protection Experts to align advice with customer goals.

Requirements

• Experience in Customer Success or related field.
• Strong leadership and team management skills.
• Proven ability to drive customer engagement and retention.
• Excellent communication and collaboration skills.
• Ability to analyze customer data and report on KPIs.
• Experience in onboarding processes.
• Familiarity with customer feedback mechanisms (NPS, CSAT).
• Strong problem-solving skills.
• Ability to work in a fast-paced, remote environment.
• Passion for customer satisfaction and success.

Benefits

• Flexible and remote-first work environment.
• Opportunity to work with industry leaders.
• Professional development opportunities.
• Recognition as part of a top start-up.
• Competitive salary and benefits.