Lead - Customer Success - Remote

Overview

Freshworks is looking for a Lead - Customer Success to join our team. Being a customer champion is part of our culture and a guideline for everything we do. Our Customer Success team plays a central role in this effort and is the primary driver to retain and develop our existing customers.

In Short

• Own the customer as the primary point of contact.
• Work closely with Account Managers to develop account plans.
• Partner with Account Managers to identify and close expansion opportunities.
• Deliver seamless support to meet customer needs.
• Build in-depth relationships with customers.
• Advocate for the 'Customers for Life' philosophy.
• Provide coaching to improve product adoption.
• Manage risk through proactive touchpoints.
• Turn successful customers into advocates.
• Collaborate with internal stakeholders to achieve customer goals.

Requirements

• Fluent in Portuguese and Spanish.
• 5+ years of Customer Success or related experience in B2B.
• Experience presenting technology products to clients.
• Proven ability to grow customer relationships.
• Experience managing a book of business in technology.
• Experience with C-level/SVP-level executives.
• Experience with executive business reviews.
• Ability to demonstrate product functionality.
• Experience influencing change in organizations.
• Comfortable in a fast-paced, global team.

Benefits

• Equal opportunity workplace.
• Diversity in the workplace.