Customer Success Lead - Remote

Overview

Kota is making insurance and retirement benefits as accessible as modern software. We do this across the Kota Platform - the world’s first fully integrated benefits platform and Kota Embed, our embedded insurance and retirement product for platforms. Our mission is to make insurance and benefits more accessible and delightful to this generation of employees.

In Short

• Manage and scale the Customer Success team, optimizing for growth.
• Create and nurture relationships with the customer base.
• Understand customer needs as the company expands.
• Build an account management structure for growth.
• Onboard new accounts and enhance the onboarding process.
• Own retention targets and drive customer advocacy.
• Collaborate with product and engineering to improve the product.

Requirements

• 5+ years in Customer Success or Account Management.
• 2+ years leading a Customer Success team in a SaaS company.
• Effective communicator with exceptional written and verbal skills.
• Experience building systems and processes in Customer Success.
• Experience with health, life, and pension products is a plus.
• Passionate about helping customers succeed.
• Excited about HR tech and the future of work.

Benefits

• Health Insurance via Kota (€1,800 toward a plan of your choice).
• Workplace Pension with matched contributions up to 5% via Kota.
• WFH stipend to support home office needs.
• Generous Paid Time Off.
• Annual company-wide offsite and dedicated team offsite.