Director, Customer Experience Programs - Remote

Overview

At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.

We’re seeking a Director of Customer Experience Programs to pioneer new ways of working with Webflow across all of our sales-assisted customer segments. In this role, you’ll innovate, experiment, and develop scalable frameworks for each stage of the customer journey, ensuring Webflow delivers maximum value to our customers.

In Short

• Remote-first (United States)
• Full-time
• Permanent
• Drive Webflow Customer Experience team usage of AI for efficiency improvements
• Architect and implement a unified post-sales journey for customers
• Design and execute end-user experiments to improve product adoption
• Own customer experience data strategy and reporting
• Work autonomously and collaboratively with various teams
• Embrace the use of AI for internal efficiencies
• Advocate for team resources and growth opportunities

Requirements

• Experience managing projects related to GTM and post-sales strategy
• Strong analytical and problem-solving skills
• Ability to visualize short- and long-term thinking
• Experience in managing remote teams in the SaaS space
• Excellent communication and interpersonal skills
• Ability to make data-driven decisions
• Comfortable working with diverse teams
• Empathetic coaching and servant-leadership qualities

Benefits

• Equity ownership (RSUs)
• 100% employer-paid healthcare, vision, and dental insurance
• 12 weeks of paid parental leave
• Flexible PTO and sabbatical program
• Access to mental wellness and professional coaching
• Monthly stipends for work and wellness
• 401k plan or pension schemes