Director of Customer Experience - Remote

Overview

Miovision is a global industry leading company providing agencies and organizations modern tools to improve today's traffic problems. We offer solutions that collect multimodal traffic data and uncover actionable insights, helping organizations get more out of their road network. The result: streets capable of moving more people – safely and efficiently – whether they are in a car, on a bus, on a bike or e-scooter, or walking. Since 2005, our systems have counted or assisted more than thirty billion vehicles around the world. With global headquarters in Kitchener, Canada, as well as operations in Germany, Serbia and the United States. For more information, visit miovision.com.

In Short

• Support the CRO GTM plan and build a customer experience strategy.
• Ensure full engagement with Miovision Customer Care team.
• Build an efficient process and RACI across the organization.
• Represent your team at the Revenue Operations Leadership Team.
• Lead and empower a high-performing team.
• Support various stages of the Customer Journey.
• Work closely with peers and leaders from outside the Revenue Operations department.
• Create a high-energy team that is flexible with business demands.

Requirements

• 5+ years of experience managing a Customer Experience Team.
• Strategic thinker with strong networking aptitude.
• Ability to lead and generate results in a functional leadership position.
• Strong negotiation skills.
• Ability to work in teams with multiple organizations.
• Strong planning and organizational skills.
• Experience with general consulting skills.
• Analytical nature with problem-solving abilities.
• Outstanding verbal, written, and presentation skills.
• Detail-oriented and customer-focused.

Benefits

• Comprehensive health benefits starting on day one.
• RRSP Matching Plan.
• Variable Incentive Plan.
• Mio-Days: extended weekends and Holiday Shutdown in December.
• Virtual Healthcare Service for employees and families.
• Internet subsidy and remote work allowance.
• Enhanced paternity and maternity leaves.
• Unlimited vacation policy.
• Wellness offerings (Fitness, Mindfulness).