Director of Web Experience - Remote

Overview

Chime is seeking a leader to join our marketing team supporting all things Web. In this role you will define and drive the strategy of compelling website experiences that attract, inspire, engage, and convert prospective customers on chime.com.

In Short

• Own the overarching web strategy, including site updates, landing page experiences, testing and optimization that support acquisition, conversion, and retention.
• Collaborate with Marketing, Web Engineering, Creative, and Product teams to build site experiences for campaigns, product initiatives, tests, and always-on programs.
• Drive continuous experience improvement through the development of an ongoing web experience roadmap.
• Analyze and monitor page performance and user behavior across site landing pages.
• Develop a deep understanding of our members and site visitors through data and insights.
• Partner with Analytics to establish a clear measurement framework and manage forecasts.
• Collaborate with the Organic team on SEO initiatives and content opportunities.
• Leverage personalization capabilities to create digital experiences aligned to audiences and channels.
• Establish systems of governance, standards, technical requirements, and define resources needed to implement site strategies.

Requirements

• 10+ years experience leading integrated web strategy and complex web programs.
• Strong leadership presence with ability to lead, influence, and direct projects.
• Experience using data and insights to inform requirements and strategies.
• Well-versed in the technical aspects of running a website, UX, SEO, domain management, HTML/CSS/JavaScript.
• Demonstrated understanding of SEO fundamentals.
• Effective communication skills with the ability to articulate strategies.
• Ability to adapt and thrive within the fast pace and ambiguity of a growth organization.

Benefits

• A thoughtful hybrid work policy.
• Hybrid work perks for backup care.
• Competitive salary based on experience.
• 401k match plus great medical, dental, vision, life, and disability benefits.
• Generous vacation policy and company-wide Take Care of Yourself Days.
• Mental health support with therapy and coaching.
• 16 weeks of paid parental leave for all parents.
• Access to family planning tools with reimbursement options.
• In-person and virtual events to connect with fellow employees.
• A challenging and fulfilling opportunity in FinTech.