Manager, Social Experience - Remote

Overview

As Manager of the Social Experience team, you’ll lead the group closest to our members who show up in the many nooks and crannies of the internet. You’ll guide a data-obsessed team of Community Managers, Program Managers, and Social Listening Analysts who build trust and meaningful relationships across social and review platforms.

In Short

• Lead and grow a team of widely-skilled individual contributors.
• Influence Chime’s Community Management strategy.
• Accountable for Chime’s social media and online reviews response strategy.
• Provide consistent and meaningful social listening reporting.
• Manage cross-functional relationships with Marketing, Product, Comms, and Operations.
• Shape and drive adherence to metrics and key initiatives of the Social Experience team.

Requirements

• 5+ years of experience in Operations, Community Management, and/or Social Media Care.
• Familiarity with social media management platforms.
• Knowledge of various social media platforms.
• Strong analytical acumen with tools like Looker or Tableau.
• Obsession for online culture and community.
• Ability to navigate ambiguity and synthesize feedback.
• Empathy for community experiences.

Benefits

• Competitive salary based on experience.
• 401k match and medical, dental, vision, life, and disability benefits.
• Generous vacation policy and company-wide paid days off.
• Annual wellness stipend.
• Paid parental leave for birthing and non-birthing parents.
• Access to family planning tools with reimbursement options.