Social Experience Manager - Remote

Overview

As Manager of the Social Experience team, you’ll lead a data-obsessed team that builds trust and meaningful relationships across social and review platforms, shaping the end-to-end member experience.

In Short

• Lead and grow a team of Community Managers and Social Listening Analysts.
• Influence Chime's Community Management strategy across platforms like Reddit and Discord.
• Oversee Chime's social media response strategy and staffing processes.
• Provide social listening reporting to support crisis alerts and regular updates.
• Manage cross-functional relationships with Marketing, Product, Comms, and Operations.
• Drive adherence to metrics and key initiatives of the Social Experience team.

Requirements

• 5+ years of experience in Operations, Community Management, and/or Social Media Care.
• Familiarity with social media management platforms like Sprout Social and Brandwatch.
• Deep knowledge of various social media platforms.
• Strong analytical skills using tools like Looker or Tableau.
• Understanding of online culture and community dynamics.
• Ability to navigate ambiguity and synthesize feedback into actionable solutions.
• Empathy for community experiences and outcomes.

Benefits

• Competitive salary based on experience.
• 401k match and comprehensive health benefits.
• Generous vacation policy and paid parental leave.
• Annual wellness stipend for eligible expenses.
• In-person and virtual team events to foster connection.