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Manager, Executive & Regulatory Member Relations - Remote

Posted 20 hours ago
Project Management
Full Time
USA
$130,050 - $180,600/year

Overview

The Operations Manager for the Executive & Regulatory Member Relations team is responsible for overseeing complaint management processes, ensuring operational efficiency, service excellence, and regulatory compliance.

In Short

  • Provide operational oversight and guidance to complaint specialists.
  • Hire, coach, and develop top talent.
  • Partner with cross-functional teams to resolve escalated issues.
  • Analyze complaints data to identify trends.
  • Ensure accurate documentation and resolution of complaints.
  • Collaborate with analysts to scale processes and implement improvements.

Requirements

  • 5+ years in complaints handling or compliance operations.
  • 2 years in a people management role.
  • Strong analytical and decision-making skills.
  • Excellent communication skills.
  • Knowledge of consumer financial regulations.
  • Experience with case management systems.
  • Advanced skills in Microsoft Office or G Suite.

Benefits

  • Competitive salary based on experience.
  • 401k match and comprehensive benefits.
  • Generous vacation policy and paid parental leave.
  • Annual wellness stipend.
  • In-person and virtual team events.

Chime

Chime

Chime is a leading FinTech company focused on providing innovative banking solutions that prioritize consumer experience and compliance. With a commitment to operational excellence, Chime's Compliance team plays a crucial role in managing consumer complaints and ensuring adherence to regulatory standards. The company fosters a collaborative environment, working closely with internal teams and external partners to develop effective compliance strategies. Chime values its employees, offering a hybrid work model, competitive benefits, and opportunities for personal and professional growth, all while striving to help millions achieve financial progress.

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