Client Relationship Executive/Manager - Remote

Overview

The Client Relationship Executive/Manager is responsible for retaining and growing the bank of business, focusing on upselling and maintaining strong client relationships.

In Short

• Responsible for achieving retention and upsell targets.
• Work with support departments to handle customer issues effectively.
• Collaborate with the Customer Success team for retention strategies.
• Conduct face-to-face and virtual meetings with clients.
• Document sales activities in Salesforce.
• Stay updated on market and competitor developments.
• Provide customer insights for product development.
• Plan renewals well in advance.

Requirements

• Consultative sales approach for business development.
• Experience in account management and meeting revenue targets.
• Strong negotiation skills with senior management.
• Excellent presentation and communication skills.
• Fluency in English and business-level Japanese.

Benefits

• Generous annual leave and medical cover.
• Inclusive parental leave packages.
• Subsidised gym memberships.
• Opportunities to give back to the community.
• Flexible hybrid working model with remote work options.