Client Relationship Manager - Remote

Overview

The Client Relationship Manager will be responsible for building and maintaining strong relationships with key clients, ensuring customer satisfaction, and promoting long-term client retention.

In Short

• Establish and nurture relationships with key client stakeholders, from C-suite to operational levels.
• Proactively address client concerns and resolve issues to ensure satisfaction and retention.
• Drive contract renewals and identify potential at-risk clients, developing strategies to re-engage them.
• Facilitate communication between clients and internal teams to ensure effective service delivery.
• Manage and track client information in CRM systems, ensuring it is updated regularly and accurately.

Requirements

• Experience in client relationship management.
• Strong communication and interpersonal skills.
• Ability to resolve client issues effectively.
• Familiarity with CRM systems.
• Proven track record in contract renewals and upselling.

Benefits

• Work remotely from anywhere in the United States.
• Opportunity for professional growth and development.
• Supportive team environment.
• Flexible working hours.