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Client Relationship Manager - Remote

Posted 9 weeks ago
Customer Service
Full Time
Venezuela

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Client Relationship Management
Communication
CRM
Problem Solving
Customer Satisfaction
Upselling
Cross-selling

Overview

We're seeking a Client Relationship Manager who will be the main point of contact for clients, ensuring their satisfaction and proactively solving their problems.

In Short

  • Build lasting relationships with clients through personalized communication.
  • Understand client needs and offer tailored solutions.
  • Ensure client satisfaction and resolve issues effectively.
  • Anticipate challenges and take preventive measures.
  • Collaborate with internal teams to meet client needs.
  • Identify growth opportunities such as upselling and cross-selling.
  • Maintain accurate records in the CRM.
  • Work Monday-Friday, 9 am - 5 pm EST.
  • Fluent written and spoken English (C1/C2) required.
  • Only resumes in English will be considered.

Requirements

  • Strong communication skills.
  • Experience in client relationship management.
  • Ability to solve problems proactively.
  • Experience with CRM systems.
  • Positive and enthusiastic attitude.

Benefits

  • Work in a dynamic and supportive environment.
  • Be part of a passionate team focused on growth.
  • Opportunity to work remotely.
Valatam logo

Valatam

Valatam is a dynamic company that specializes in providing bilingual virtual administrative support to various industries across the United States, leveraging talent from Latin America. The company offers a fully remote work environment, focusing on administrative, customer service, and operational tasks. Valatam values its employees by providing benefits such as paid time off for federal holidays, medical insurance stipends, and wellness allowances, fostering a supportive and flexible workplace for its team members.

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