Director of Experience Strategy - Remote

Overview

The Director, Experience Strategy at KERN is responsible for developing and leading CX and direct response marketing strategy for existing clients as well as new business opportunities.

In Short

• Develop and lead customer experience and direct response marketing strategies.
• Utilize data and best practices for innovative customer-centric experiences.
• Work with partners to understand audience and market trends.
• Conduct research and translate insights into actionable strategies.
• Provide creative direction and evaluate concepts.
• Mentor team members and foster a culture of learning.

Requirements

• Expertise in strategic alignment and requirement gathering.
• Experience in developing personas and journey maps.
• Ability to craft compelling narratives and presentations.
• Passion for learning and evolving in the field.
• Proven leadership skills.

Benefits

• Health, vision, and dental insurance.
• 401(k) and stock options.
• Flexible spending accounts.
• Paid vacation, sick, and personal days.
• Paid parental leave and disability benefits.