Director of Strategy and Operations, Customer Experience - Remote

Overview

CaptivateIQ is looking for a Director of Strategy and Operations, Customer Experience to lead one of the key departments within our Customer Experience organization, overseeing the end-to-end customer journey and ensuring operational excellence.

In Short

• Lead the Customer Experience organization
• Report to the SVP of Customer Experience
• Shape and execute customer experience strategy
• Oversee the end-to-end customer journey
• Ensure operational excellence
• Drive continuous improvement initiatives
• Manage complex operations
• Strong strategic mindset required
• Passion for customer advocacy
• Senior leadership position

Requirements

• Proven track record in managing complex operations
• Experience in customer experience strategy
• Strong leadership skills
• Ability to drive continuous improvement
• Strategic thinking capabilities
• Passion for customer advocacy
• Experience in sales performance management is a plus
• Excellent communication skills
• Ability to work collaboratively
• Experience in a senior leadership role

Benefits

• Recognized as a best place to work by Glassdoor and Comparably
• Backed by leading investors
• Opportunity to shape customer experience
• Work with a talented team
• Drive efficient growth
• Innovative work environment
• Support for professional development
• Competitive compensation package
• Flexible work arrangements
• Impactful role in a growing company