Director of Customer Experience - Remote

Overview

Blueland is seeking a data-driven and process-oriented Director of Customer Experience (CX) to deliver an exceptional support experience and continuously improve our end-to-end customer experience leveraging customer feedback and insights.

In Short

• Manage a small remote team of U.S. based employees and BPO team members.
• Drive high performance and efficiency in customer experience.
• Lead planning and execution of initiatives to achieve CX KPIs.
• Collaborate with cross-functional partners across the organization.
• Work with CX vendors like Gorgias, Okendo, Loop, Klaus.
• Join the Growth Marketing team.
• Report to the VP of DTC.
• Focus on leveraging customer feedback and insights.
• Contribute to the company's mission of sustainability.
• Be part of a well-funded and rapidly growing company.

Requirements

• Experience in customer experience management.
• Strong data analysis skills.
• Proven track record of improving customer satisfaction.
• Ability to manage remote teams effectively.
• Excellent communication and collaboration skills.
• Experience with customer feedback tools.
• Understanding of CX KPIs and metrics.
• Experience in a fast-paced, growth-oriented environment.
• Passion for sustainability and social responsibility.
• Leadership experience in a similar role.

Benefits

• Opportunity to work in a mission-driven company.
• Flexible remote work environment.
• Engaged and passionate community.
• Competitive salary and benefits package.
• Work with innovative and proprietary products.
• Be part of a certified B Corp.
• Contribute to environmental and human health initiatives.
• Collaborate with top-tier professionals and investors.
• Access to professional development opportunities.
• Join a rapidly growing company with a strong market presence.