Vice President of Technical Services - Remote

Overview

CaptivateIQ is seeking a VP of Technical Services to lead the Customer Education, Professional Services, and Technical Support teams under a unified strategy, driving innovation and transformation in technical services to enhance customer enablement.

In Short

• Lead and unite Customer Education, Professional Services, and Technical Support teams.
• Transform technical services delivery with a focus on self-service and AI-powered solutions.
• Develop a multi-year roadmap for customer education and support strategies.
• Overhaul education programs to prioritize contextual product guidance.
• Expand self-service capabilities to reduce support volume.
• Engage with customers to form long-term relationships and gather insights.
• Monitor KPIs for digital adoption and customer value realization.
• Instill a culture of curiosity and customer obsession in teams.
• Drive innovation and transformational change in customer-facing teams.
• Collaborate cross-functionally to influence product roadmaps.

Requirements

• Prior experience in post-sales functions at a director or VP level.
• Demonstrated history of innovation and transformational change.
• Comfort with ambiguity and strong advocacy skills.
• Entrepreneurial drive and problem-solving abilities.
• Experience in digital transformation or product management is a plus.

Benefits

• 100% medical, dental, and vision coverage for employees and 75% for dependents.
• Flexible vacation days and quarterly mental health days.
• One-time expense for travel or personal use on work anniversary.
• Annual stipends for professional development.
• 401k plan for future savings.
• Access to the newest Apple products for work.
• Employee Resource Groups to support diversity and inclusion.