Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Miovision, you will be the frontline support for our Intelligent Transportation Systems customers, helping them navigate technical challenges and ensuring smooth operations.

In Short

• Act as the first point of contact for technical support.
• Diagnose hardware, software, and networking issues.
• Provide effective resolution options for customers.
• Assist customers with hardware installation and software upgrades.
• Deliver hands-on training for product usage.
• Document issues and maintain knowledge base articles.
• Collaborate with engineering teams for complex cases.
• Optimize internal workflows and customer support experience.
• Manage RMA and warranty parts orders.
• Advocate for customer needs in cross-functional meetings.

Requirements

• Strong technical knowledge related to hardware and software.
• Excellent interpersonal and communication skills.
• Experience in tech support or related IT roles.
• Ability to speak both French and English fluently.
• Strong problem-solving skills.
• Empathy and customer-centric mindset.
• Organizational skills and attention to detail.
• Proactive and assertive approach to challenges.
• Ability to document and share knowledge effectively.
• Team-oriented and collaborative.

Benefits

• Comprehensive health benefits and wellness programs.
• RRSP/401K Matching Plan.
• Flexible vacation policy and unique Mio-Days.
• Support for remote work and internet subsidy.
• Enhanced leave for new parents.