Customer Support Specialist - Remote

Overview

The Customer Support Specialist will be the first point of contact for customers, providing timely and friendly assistance via email and live chat in a remote setting.

In Short

• Respond to customer inquiries via email and live chat.
• Resolve customer questions and issues with empathy.
• Document customer interactions in CRM.
• Perform quality assurance checks.
• Escalate complex issues to the appropriate teams.
• Follow standard procedures for service quality.
• Contribute to team knowledge bases.
• Meet individual KPIs for response time and satisfaction.
• Collaborate with internal teams to advocate for customer needs.
• Work closely with the Customer Support Supervisor.

Requirements

• High school diploma or equivalent; higher education preferred.
• Strong written communication skills.
• Ability to manage multiple conversations simultaneously.
• Comfortable in a fast-paced environment.
• Proficiency with computer applications.
• Positive attitude and desire to help customers.
• Prior customer service experience preferred.
• Experience with CRM platforms is an asset.
• Familiarity with automotive or market research industries is a plus.

Benefits

• Opportunity to grow your career at a recognized company.
• Work in a collaborative environment.
• Competitive salary range.
• Diverse workforce commitment.
• Supportive team culture.