Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Trupanion, you will provide thoughtful and responsive support to pet owners, assisting them via phone, chat, and email, and contributing to the mission of helping pet owners budget and care for their pets.

In Short

• Provide exceptional customer service in a fast-paced environment.
• Handle inquiries via phone, chat, and email.
• Work full-time with a schedule that includes weekends.
• Utilize multiple systems to support customers efficiently.
• Document customer interactions in a CRM system.
• Engage in regular video calls to connect with the team.
• Thrive in a remote work environment.
• Meet productivity and quality targets.
• De-escalate difficult situations with empathy.
• Adapt communication style to individual customer needs.

Requirements

• 2+ years of experience in a high-volume call center or customer service role.
• Strong written and verbal communication skills.
• Ability to handle complaints with empathy.
• Proficient in using CRM systems.
• Experience working remotely with a reliable wired internet connection.

Benefits

• Full medical, dental, and vision benefits at no cost.
• Four weeks of paid time off and 9 paid float holidays.
• Five-week sabbatical after five years of employment.
• Free medical health insurance for your pet.
• Paid time off to volunteer at nonprofit organizations.