Program Development Manager, Knowledge Management & Communications - Remote

Overview

Trupanion is seeking a detail-oriented and highly organized Program Development Manager to lead internal communications, knowledge management, and process optimization initiatives for our North American Market team.

In Short

• Lead internal communications and knowledge management.
• Manage documentation and SharePoint resources.
• Ensure accurate and timely information dissemination.
• Collaborate with leadership for process documentation.
• Conduct meetings and manage internal newsletters.
• Support field teams and gather feedback.
• Identify opportunities for process optimization.
• Drive continuous improvement in internal workflows.
• Excellent communication skills required.
• Remote position available for candidates in the USA & Canada.

Requirements

• 2+ years of experience in program management or communications.
• Proven experience managing an internal knowledge base.
• Strong written and verbal communication skills.
• Highly organized with attention to detail.
• Able to work independently.
• Customer service mindset.

Benefits

• Full medical, dental, and vision benefits at no cost.
• Four weeks of paid time off and 9 paid float holidays.
• Five-week sabbatical after five years of employment.
• Casual, pet-friendly office environment.
• Free medical health insurance for pets.
• Paid time off to volunteer.