Partner Support Coordinator - Remote

Overview

Trupanion is seeking a dedicated and customer-focused Partner Support Coordinator to join our Partner Support Team. In this role, you will provide real-time, multi-channel support to our key partners, helping to strengthen partner relationships and enhance customer experience.

In Short

• Provide real-time support via phone, email, and chat across all partner channels.
• Handle a high volume of inbound and outbound communications in a queue-based environment.
• Troubleshoot technical and process-related issues, escalating when appropriate.
• Provide accurate information on Trupanion products, coverage, policies, claims, and partner programs.
• Conduct thorough research and provide solutions to complex partner needs.
• Navigate complex situations with professionalism and sound judgment.
• Collaborate cross-functionally with internal teams to ensure seamless partner experiences.
• Consistently meet or exceed productivity, quality, and customer satisfaction metrics.

Requirements

• At least 2 years of experience in a customer-facing or partner-facing contact center environment.
• Minimum of 2 years managing high-volume, multi-channel support across phone, chat, and email queues.
• Experience in the veterinary, pet insurance, or healthcare industry is a plus!

Benefits

• Full medical, dental, and vision benefits at no cost to the employee.
• Four weeks of paid time off and 9 paid float holidays.
• Five-week sabbatical after five years of employment.
• Open, casual, pet-friendly, and fun office environment.
• Free medical health insurance for your pet (1 dog or cat).
• Paid time off to volunteer at nonprofit organizations.
• Seattle Office Amenities: Free on-site gym and free dog walking services for office pets.