As a Patient Support Coordinator, you’ll be the friendly, knowledgeable first point of contact for our patients. On an average week, you will handle around 450 calls, spending approximately 5 minutes on each call to address a wide variety of patient needs. Your goal is to deliver professional, compassionate, and efficient support, ensuring that every patient has a seamless and positive experience with Montu UK.

In Short

Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey.
Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy.
Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR.
Work closely with our clinical team to guarantee smooth patient experiences and continuity of care.
Provide efficient, polite, and empathetic service, maintaining Montu UK’s standard of excellence at all times.

Requirements

Prior experience in a fast-paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism.
A background in customer service or healthcare, demonstrating empathy, patience, and strong problem-solving skills.
Excellent verbal and written communication abilities, with a knack for active listening.
Comfortable using various software tools; experience with patient management systems or CRMs is a plus.
Able to work independently, meet performance targets, and juggle multiple tasks efficiently.

Benefits

£26,000 per annum.
40-hour work week (5 days).
25 days annual leave plus bank holidays.
Employer matching up to 5% pension scheme.
Opportunities for learning, development, and career progression within a forward-thinking company.
Contribute to a team that’s dedicated to innovating patient care and improving lives.