Patient Support Coordinator - Remote

Overview

As a Patient Support Coordinator, you’ll be the friendly, knowledgeable first point of contact for our patients. On an average week, you will handle around 450 calls, spending approximately 5 minutes on each call to address a wide variety of patient needs. Your goal is to deliver professional, compassionate, and efficient support, ensuring that every patient has a seamless and positive experience with Montu UK.

In Short

• Manage inbound and outbound calls (around 450/week) to guide patients through their treatment journey.
• Book appointments, complete required documentation, and resolve patient queries with empathy and accuracy.
• Update and maintain patient information in our management system, ensuring all data is accurate and compliant with GDPR.
• Work closely with our clinical team to guarantee smooth patient experiences and continuity of care.
• Provide efficient, polite, and empathetic service, maintaining Montu UK’s standard of excellence at all times.

Requirements

• Prior experience in a fast-paced call centre or similar environment, with evidence of handling complex queries and maintaining professionalism.
• A background in customer service or healthcare, demonstrating empathy, patience, and strong problem-solving skills.
• Excellent verbal and written communication abilities, with a knack for active listening.
• Comfortable using various software tools; experience with patient management systems or CRMs is a plus.
• Able to work independently, meet performance targets, and juggle multiple tasks efficiently.

Benefits

• £26,000 per annum.
• 40-hour work week (5 days).
• 25 days annual leave plus bank holidays.
• Employer matching up to 5% pension scheme.
• Opportunities for learning, development, and career progression within a forward-thinking company.
• Contribute to a team that’s dedicated to innovating patient care and improving lives.