Client Support Coordinator - Remote

Overview

The Client Support Coordinator plays a key role in ensuring a seamless experience for SEEK’s clients by providing technical support, process optimisation, and proactive solutions that enhance their interactions with SEEK’s products and services.

In Short

• Provide day-to-day customer and technical support to clients.
• Support Senior Account Managers in managing client relationships.
• Identify opportunities to improve client experience.
• Ensure accurate completion of client contracts and product setups.
• Utilise Salesforce CRM for tracking client interactions.
• Troubleshoot finance-related queries.
• Assist with branding campaigns and marketing initiatives.
• Manage Premium Listings bookings and administration.
• Provide coverage for team members when required.
• Collaborate with internal teams to drive customer-focused solutions.

Requirements

• Strong problem-solving skills for technical issues.
• Experience in customer support or client-facing roles.
• Excellent written and verbal communication skills.
• Experience with Salesforce CRM or similar platforms.
• Strong time management and prioritisation skills.

Benefits

• Annual Performance Bonus Plan.
• Support of flexible working, including office and remote days.
• Paid and unpaid leave benefits including Personal Flexi Days.
• Support for parents with paid primary carers leave.