Customer Service Representative - Germany - Remote

Overview

As a Customer Service Representative at Montu Therapeutics - Germany, you’ll play a key role in delivering outstanding support to our patients, doctors, and pharmacy partners. You'll be the first point of contact for many of our users - handling inquiries with empathy, professionalism, and efficiency.

In Short

• Deliver Excellent Support: Respond to patients, doctors, and pharmacy partners via phone, email, and chat, providing timely and accurate assistance.
• Resolve Issues Efficiently: Help troubleshoot problems, escalate when needed, and ensure every case is followed through to resolution.
• Maintain Accurate Records: Log all customer interactions clearly using our CRM system (Zendesk experience is a bonus).
• Support Service Improvements: Share feedback and ideas to help improve how we do things—from tools to workflows to customer experience.
• Ensure Compliance & Confidentiality: Handle sensitive information in line with GDPR and Montu’s high standards for privacy and security.

Requirements

• 1–2 years of customer service or support experience (healthcare or tech environment is a plus)
• Strong communication skills in German and English (both written and spoken)
• A friendly, empathetic, and patient-focused attitude
• Organised, detail-oriented, and good at following processes
• Comfortable working in a digital-first environment and learning new tools quickly
• A positive, solution-oriented mindset and the ability to work well in a remote team

Benefits

• Be part of a fast-growing telehealth company that’s transforming access to healthcare
• Join a purpose-driven international team with a collaborative culture
• Enjoy flexible, remote-first working with real opportunities to grow
• Make a difference—every day, your work directly impacts patients' lives