Customer Service Representative (German) - Remote

Overview

Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations, ensuring exceptional service standards and high customer satisfaction.

In Short

• Handle high amounts of live chat and phone calls
• Identify and evaluate customers’ needs to deliver satisfaction
• Provide accurate, valid and comprehensive information
• Manage complaints and provide proper solutions
• Follow communication procedures, guidelines, and policies
• Engage customers proactively

Requirements

• 1+ years of customer-facing experience
• Fluent in English and German
• Willing to work weekends and irregular hours
• Strong IT skills for handling technical queries
• Exceptional written communication skills
• Ability to multi-task and prioritize
• Knowledge of cryptocurrency/blockchain is a plus
• Multi-lingual capability is a plus

Benefits

• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent
• Tackle unique, fast-paced projects
• Opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement