German Customer Service Representative - Remote

Overview

Join the innovative team at Patrique Mercier Recruitment JP as a German Customer Service representative for a leading Big Tech company located in the picturesque landscapes of Greece! This exciting opportunity offers full relocation support, allowing you to immerse yourself in a new culture while advancing your career in the tech industry. As a key player in our customer service team, you'll provide outstanding support to our German-speaking clients, addressing their inquiries and ensuring exceptional service that reflects the quality of our brand. If you're passionate about technology and committed to customer satisfaction, this is the ideal position for you!

In Short

• Deliver exceptional customer service to German-speaking clients through various channels, such as phone, email, and chat.
• Address customer inquiries and resolve issues in a timely and efficient manner to foster high levels of satisfaction.
• Maintain a thorough understanding of the company’s products and services to provide accurate and relevant information to customers.
• Log customer interactions meticulously in the company’s CRM system for accurate tracking.
• Collaborate with team members to develop and implement strategies for enhancing customer experience.
• Engage in continuous training sessions to keep skills updated and improve service quality.
• Provide feedback on customer trends and contribute ideas for optimizing internal processes.

Requirements

• Fluency in German is required.
• Strong communication skills.
• Experience in customer service is a plus.
• Ability to work in a team environment.
• Problem-solving skills.

Benefits

• Full relocation support.
• Opportunity to work in a leading tech company.
• Immersion in a new culture.
• Continuous training and development.