Customer Support Specialist - Remote

Overview

The Customer Support Specialist is responsible for creating continuity between 3DR Labs’ customers and the floor techs completing the post-processing of cases, providing exceptional customer service in a remote environment.

In Short

• Work remotely as a Customer Support Specialist for 3DR Labs.
• Provide outstanding customer service to hospitals and imaging centers.
• Communicate with customers via phone, fax, and email.
• Handle order entry, follow-ups, and delivery notifications.
• Work a weekend shift from 7:00 AM to 7:00 PM Fri/Sat/Sun.
• Resolve customer problems and ensure positive patient outcomes.
• Utilize expertise to answer inquiries and improve processes.
• Adapt to changing situations and prioritize tasks effectively.
• Maintain a professional demeanor in all communications.
• Champion teamwork and collaboration within the department.

Requirements

• Excellent organizational, analytical, and problem-solving skills.
• Critical thinking and decisive judgment abilities.
• Strong interpersonal and communication skills.
• Self-motivated with the ability to work independently.
• Flexibility to adapt to changing situations.
• High school diploma or equivalent required.
• Customer service or call center experience preferred.
• Basic knowledge of medical terminology preferred.
• Proficiency in Microsoft Office required.
• Ability to work non-traditional hours as needed.

Benefits

• Work in a remote setting with a flexible schedule.
• Join a collaborative and supportive team environment.
• Impact patient care positively through your work.
• Receive training in customer service best practices.
• Opportunity for professional growth and development.