Customer Support Specialist - Remote

Overview

Propelus® simplifies workforce compliance management across healthcare. Our innovative technology and strategic partnerships empower millions of professionals, their employers, and regulators to work together, creating a connected and efficient healthcare ecosystem.

As a trusted leader for over 20 years, Propelus has focused on bringing more good into the lives of the people and organizations serving healthcare. We deliver seamless compliance solutions to millions. We leverage market-leading technology and essential data to simplify complex operations, reduce risk, and champion a safer, healthier, and happier workforce.

Propelus is seeking a high-performing Customer Support Specialist to join our CE Broker team. CE Broker is the official continuing education tracking system for over 100 regulatory boards, ensuring healthcare professionals remain compliant and licensed. This is a high-volume, remote role designed for "power users" who thrive in a fast-paced SaaS environment. You will serve as the human connection in an AI-augmented support workflow, providing essential technical assistance to licensed professionals. If you are customer-centric, tech-adaptable, and enjoy the challenge of resolving complex user issues through live support, we want to hear from you.

In Short

• Provide expert assistance via live chat, email, and phone.
• Maintain a high performance standard, resolving a minimum of 8 tickets per hour.
• Work alongside AI agents to manage complex human interactions.
• Troubleshoot software bugs and navigation issues.
• Proactively surface product feedback to improve user experience.
• Collaborate to enhance internal knowledge base and support documentation.
• 2+ years of SaaS support experience required.
• Proficiency with Zendesk or similar CRM is essential.
• Excellent verbal and written English communication skills.
• Preferred: Associate’s degree or higher.

Requirements

• Must have a quiet, dedicated, and professional home workspace.
• High-speed internet connection required.
• Stable VOIP connection for phone calls.

Benefits

• Professional development allowance.
• Flexible work-life balance and ample PTO.
• 401K with company matching for US employees.
• Health insurance coverage for LATAM employees.
• Life insurance policy paid by the company.